Booking Tickets
Only disabled access tickets can be purchased over the phone, all other tickets will be available online. For disabled access tickets a specialist line will be available, where we’ll be happy to help wherever you need us. You can also find useful information on our accessibility page.
Yes, events will be available to book directly through the Becketwell Live website via our official ticketing and resale partner. You’ll be directed to their site when you buy tickets online.
Seat Unique is our official partner for premium experiences. If you would like to make your night even more memorable, you will be able to explore premium packages on their website.
Please note: If you purchase resale tickets for this show through any website other than via becketwelllive.co.uk or our official ticket provider, your tickets may not be valid and access to the venue could be refused.
If an event is not sold out, tickets can be purchased from the main box office on event days. The box office will only open on the day of an event and tickets are subject to availability. The Box Office is open no later than 1 hour before doors open until approximately 15 mins after the main act goes on stage.
On event days only, no later than 1 hour before doors open until approximately 15 mins after the main act goes on stage.
Please contact us on hello@becketwelllive.co.uk, where we’ll be happy to help wherever you need us. You can also find useful information on our accessibility page.
The venue facility fee is reinvested into our services, so we can keep offering the highest quality experience for fans, artists and promoters.
Sorry to hear that. Customer services will endeavour to help you out. Drop them a message at hello@becketwelllive.co.uk.
It may be possible to replicate a lost ticket. Your point of purchase will be able to advise you.
If you purchase resale tickets for this show through any website other than becketwelllive.co.uk or our official ticket partner, your tickets may not be valid and access to the venue could be refused.
Can’t go anymore? Head to Ticketmaster Exchange to sell tickets safely and securely.
We always try to include the most up to date information to the event pages on the website, but timing information can occasionally change.
We advise all customers to plan their journeys around doors and curfew time as to not miss any of the event.
As such doors, event start and curfew timings are listed on our event page, as soon as we have this information. We advise customers to plan their journey to arrive as early as possible to allow plenty of time for entry into the venue as we don’t want you to miss any of the event. Events will finish no later than the curfew times listed.
We do not list individual stage times as these are always approximate and subject to change at the touring parties discretion, and are not always available to us in advance of the event.
Arriving later than the doors time listed or leaving the venue prior to the curfew time is at your own risk of missing any of the event
If you have purchased your tickets through another ticketing agent such as SEE then you will receive a confirmation email from them at the time of booking. If you haven’t received your tickets by the week of the show, please contact them directly.
Entry Information
We always try to include the most up to date information to the event pages on the website, but timing information can occasionally change.
We advise all customers to plan their journeys around doors and curfew time as to not miss any of the event.
As such doors, event start and curfew timings are listed on our event page, as soon as we have this information. We advise customers to plan their journey to arrive as early as possible to allow plenty of time for entry into the venue as we don’t want you to miss any of the event. Events will finish no later than the curfew times listed.
We do not list individual stage times as these are always approximate and subject to change at the touring parties discretion, and are not always available to us in advance of the event.
Arriving later than the doors time listed or leaving the venue prior to the curfew time is at your own risk of missing any of the event
Lounge passes or packages allow you early entry into the lounge only. Unless otherwise stated, they do not allow access to the standing floor or seats before the main doors to the auditorium have opened. This is because event specific packages might happen before we can open doors to the auditorium. Once main doors to the venue have opened and the auditorium is ready, lounge guests will be released to access the standing floor or to your seats.
Yes, you can. Entrances close when the majority of people are inside, but the front foyer stays open throughout the event.
If you need to collect tickets after the box office has closed, they’ll be at our reception desk.
Unless stated, under 14s in the seated area need to be with someone aged 16 or over. If you’re coming to a standing show, under 14s aren’t allowed into the standing area, and 14-15-year olds must be with someone 16 or over.
For security reasons all adult backpacks and rucksacks of any size plus any other bags larger than 40 x 35 x 19 cm aren’t allowed. Luggage can’t go into the auditorium, or be stored anywhere in the venue. We do not have cloakrooms.
Please also see the website page for the event you’re attending, as bag policy may differ on an event by event basis. We’ll keep you updated there.
Our standard policy dictates that anything with a 35mm+ lens, audio, and video recording cameras are not allowed. Small cameras are fine unless the artist/promoter requests that all cameras are banned. In this case, we’ll tell you on the event page. If your camera has a detachable lens, you won’t be allowed to bring it into the auditorium.
You can bring confectionary, but drinks cannot be brought into the venue. If you have a medical condition or need to bring baby milk, please email our customer services at hello@becketwelllive.co.uk.
A variety of beverages will be available for purchase within the venue and free tap water is available from all bars.
Sure, we allow banners/posters as long as they are no larger than A3. unless specified on the events page we do not allow large flags, drapes, banners which can be hung over railings or seats. Please also be mindful that any offensive or defamatory material will not be permitted.
We want everyone to feel comfortable during our shows and be able to engage with what is happening on stage. Whilst we encourage fans to wear whatever they feel comfortable in, we ask that you are fully clothed and that your clothing does not include profanity, nude or semi-nude pictures or slogans/message that incites or insinuates political themes or violence
To help keep everyone safe we review which items can be allowed into the venue. Below is a list of example items in which we do not allow inside. Please note that this list is not exhaustive, and items may be added last minute. We always advise to check the event pages for event specific prohibited items.
Prohibited Items for entry to Becketwell Live:
- No rucksacks or backpacks of any kind, luggage, holdalls or any bags over A3 Size are allowed
- Any type of weapon, including firearms, knives, pepper spray, tasers, or any other item that can be used as a weapon, is strictly prohibited.
- Any illegal drugs or substances are not allowed inside the arena.
- Alcohol is not permitted inside the arena. Alcoholic beverages will be available for purchase at bars within the venue.
- Glass Containers, Cans, Aluminium bottles, or thermoses of any kind which are full to be consumed. (Please note we do not allow any liquids into the venue and on all standing events, all reusable drinks bottles are prohibited regardless of seating or standing)
- Laser pointers, pens or any other similar devices that can be disruptive or potentially harmful to others are not allowed.
- Fireworks, flares, smoke bombs, confetti, or glitter cannons.
- Professional cameras, audio/video recording equipment, and tripods are not permitted.
- (We do not allow any large cameras or anything with a detachable lens, including clip on lens for phones)
- Selfie sticks, Go Pros or Ipads used for photography or videography.
- Animals (except for certified ADUK service animals)
- Banners, Flags or Signs that are over the size of A3 or convey offensive messages are prohibited (we do not allow any light up or battery-operated signs)
- Balloons
- Use of wheeled footwear, skateboards, scooters, or roller blades
- Hot Food
- Helmets and full-face masks
- Large Studded outfits or large metal chains
- Clothing which could be offensive
We have partnered with Evolv Technology, a state-of-the-art security screening system that uses AI to scan people in real time so there’s no need to remove items from your pockets or bags. Find out more here.
Getting Here
You can find all information about travel to and from Becketwell Live, including public transport routes and the best options for accessible guests, on our Getting Here page.
You can find our recommended car parks on our Getting Here page.
Accessibility
'Ambulant' positions are for patrons with disabilities/conditions that are unable to use general arena seating/standing. Patrons requiring a hearing induction system or other services (BSL/Audio Description etc) should contact the venue via accessibility@becketwelllive.co.uk. The accessible ticket policy limits one free carer ticket to each accessible ticket purchased. If you need more than one essential companion or additional positions in your booking, please contact the venue via accessibility@becketwelllive.co.uk. By purchasing an accessible ticket with an essential companion, you confirm that you, or a member of your party, require this position. Proof of eligibility/disability must be provided before the event - you will be contacted by Ticketmaster no later than 72 hours after your order. Please note, to ensure accessible customers receive priority, tickets may be cancelled if misuse is suspected/found.
You can find all information about travel to and from Becketwell Live, including public transport routes and the best options for accessible guests, on our Getting Here page.
You can find our recommended car parks on our Getting Here page.
Walking aids (i.e. crutches, walking sticks, protective boots) are allowed into the seated areas but unfortunately, due to the unpredictability of crowd movement on the floor, these aren’t allowed in the standing area on standing floor events. To ensure you are booking the most suitable seat please contact us on hello@becketwelllive.co.uk.
If you already have tickets, just drop us an e-mail to check your requirements.
Becketwell Live's auditorium has step free access with lifts to all other levels.
We work hard to make our venue as accessible as possible. Step-free access is available to the venue's main entrance and to accessible seating via lifts to upper floors, and concourse bars feature lowered access for those using wheelchairs.
We are happy to confirm that Becketwell Live will feature a Changing Places toilet on the ground floor, providing a fully wheelchair accessible bathroom. You can find out more about Changing Places here.
We have an infra-red hearing assistance system available in the auditorium and a hearing loop system in other spaces. Please contact hello@becketwelllive.co.uk for more information.
We’ll do everything we can to make sure you’re safe and comfortable. If you need to carry medication, email us at hello@becketwelllive.co.uk before the show. We’ll be happy to help.
Show Information
When booking, a seating plan of the event can be found on each individual event page on our official ticketing provider through the 'Buy Tickets' button.
The seat base width is 500mm.
Unfortunately for security reasons we cannot allow parents inside as the show is finishing, however, we suggest meeting your party on the square outside.
We’re afraid we can’t organise that. But some promoters do arrange meet and greet packages, which may be available to buy online.
Posters displayed at our venue belong to the event promoters, who may want to use them for something else, so we can’t offer them to you. If the merchandise desks are open for an event it is always worth checking to see if they have tour prints available for sale.
Dependant on the event, some seats might be sold as restricted view. This means that some elements of the artist, show or production might be obscured. Any seats sold will be labelled as restricted view.
Lost Property
If you have lost something during a recent visit to us, please contact us via hello@becketwelllive.co.uk. We aim to get back to enquiries as soon as possible.
Working at Becketwell Live
Information on available positions in the venue can be found at our Recruitment page. Please note, we do not offer work placements.
Still Have Questions?
Can't find the answer you’re looking for? Please reach out to our team.